Return and Refund Policy
Everything you need to know about flower refunds and replacements
Common Return & Refund Practices for Perishable Items
When Refunds or Replacements May Be Issued:
Flower/bouquets/arrangements arrived damaged or wilted due to shipping or packaging issues.
Wrong flower arrangement/item delivered (e.g., different product or size than ordered).
Missing items from the delivery.
Typically, Not Refundable When:
The buyer changes their mind or orders the wrong item.
The item was not stored properly after delivery (e.g., left unrefrigerated).
Unsuccessful flower delivery due to incorrect address or recipient unavailability.
The buyer decides to return the product the day after the purchased.